Your service and well-being are very important to us. We understand that sometimes, unexpected delays can occur. If you need to cancel your order or appointment, we respectfully request at least 24 hours notice.

 

OUR POLICY:

• Any cancellation made less than 24 hours will result in a full refund.

• If you are more than 24 hours late with cancellation, a cancellation fee will apply. The amount of the fee will be equal to 35% of the total product order.  

• All cancellations will be refunded back to the card on file or payment method use to place the order. If cancelled outside of 24 hours we will issue a refund within 24 hours of notice MINUS our 35% cancellation fee. Please allow 3-5 business days for any refunds to clear into your bank account. 

• Change of Mind Cancellations

- Orders canceled due to a change of mind, that is over the 24 hours will incur a 50% restock fee if the product has already been shipped and/or received. This fee covers the costs associated with handling and processing your order, including any materials or resources allocated for fulfillment.

• Eligibility for Cancellation 

- Orders that have already been shipped cannot be canceled. In such cases, customers may refer to our Return Policy for guidance on returning products.

• Special Considerations 

- Custom or made-to-order items are non-refundable and cannot be canceled once production has commenced.

• Rights Reserved

- The Alchemy Empire reserves the right to refuse cancellation requests at its discretion, particularly if the request does not comply with the terms outlined in this policy.

For further assistance or to request a cancellation, please contact us at contact@thealchemyempire.com.au. By placing an order with The Alchemy Empire, you acknowledge and agree to the terms of this cancellation policy. 

Thank you for choosing The Alchemy Empire for your skincare needs.

– For cancellation requests or inquiries related to our cancellation policy, please reach out to our customer service team at sherrie@thealchemyempire.com.au.

We understand that circumstances may change, and we strive to accommodate our customers’ needs. However, please be aware that cancellations are subject to the order’s processing status and our policies outlined above. Thank you for your understanding.